Resume - Wade Wilson

Technical Skills & Core Competencies

Cloud Computing Solutions: Extensive experience in designing, deploying, and managing cloud infrastructure with a primary focus on Azure, as well as proficiency in AWS and GCP.
Distributed Systems: Expertise in building and managing distributed systems and applications.
Cloud Architecture: Designing scalable, secure, and cost-effective cloud solutions.
DevOps Practices: Proficiency in CI/CD pipelines, infrastructure as code (IaC), and automated deployments using tools like Azure DevOps, Terraform, and Jenkins.
Containerization & Orchestration: Experience with Docker and Kubernetes for container management and orchestration.
Security & Compliance: Ensuring cloud security best practices and compliance with industry standards.
Networking: Knowledge of cloud networking, VPC, VPN, DNS, load balancing, and network security.
Database Management: Experience with cloud-based databases such as Azure SQL, Amazon RDS, and Google Cloud SQL.
Monitoring & Logging: Implementing and managing monitoring, logging, and alerting solutions using tools like Azure Monitor, AWS CloudWatch, and Google Stackdriver.
Scripting & Automation: Proficiency in scripting languages like PowerShell, Bash, and Python for automation and task management.
System Administration: Managing and maintaining various operating systems including Microsoft Windows, Mac OS, and Linux (Ubuntu, Mint, Fedora).
Technical Support & Troubleshooting: Providing high-level technical support and troubleshooting for hardware and software issues.
Project Management: Strong skills in strategic and analytical planning, managing cloud projects from conception to deployment.
Exceptional Communication Skills: Excellent communication and customer service abilities to interact with stakeholders and team members effectively.
Technological Solutions: Creating and implementing innovative technological solutions to meet business requirements.
Data Analysis & Management: Intensive data analysis, management, and application design.
Hardware Support: Knowledge in supporting and maintaining IT hardware.
Networking Protocols: Understanding of network cabling, HTTP, DNS, and TLS.

Professional Experience

Cloud Engineer | TSI VA (EJF Capital LLC), Arlington, VA | March 2023 – Present

Engineered and deployed a production-grade Cyberhaven alerting system on Ubuntu Server, leveraging Postfix, Bash, and Python to deliver real-time email alerts to the CTO, automating threat visibility and reducing reliance on manual portal checks by over 90%.
Provisioned and maintained a self-hosted OpenVAS/Greenbone vulnerability scanning server with automated cron jobs for continuous updates, enhancing security posture across cloud-linked infrastructure with weekly scan insights.
Administered Linux-based infrastructure, implementing UFW firewall rules, SSH key management, and automated patching via Unattended Upgrades, aligning with cloud security best practices and minimizing manual intervention.
Deployed and managed Docker Engine across multiple Ubuntu cloud instances to support containerized development pipelines, improving deployment consistency and reducing build failures by 30%.
Developed scalable Python automation tools to scrape and archive content from internal EJF websites, exporting to HTML and PDF formats for long-term cloud storage and audit compliance.
Automated DNS configuration backups using PowerShell, scripting a daily task to extract and preserve external DNS records, ensuring cloud DNS continuity and rollback readiness.

Facility Operations Center Support Engineer II | AMAZON WEB SERVICES (AWS), Sterling, VA | June 2018 – April 2022

Monitored the global data center and Amazon facilities infrastructure platform, ensuring the smooth operation of various computer equipment.
Maximized online system availability, automated processes, and managed tasks efficiently in a 24/7 environment.
Managed HVAC, electrical/energy, airflow, and fire/safety systems to uphold equipment efficiencies and reliability.
Completed all necessary reports, logs, and records to accurately document equipment and systems, promptly reporting equipment failures.
Assisted in developing external and internal communications and coordinated emergency recovery efforts, escalating matters requiring advanced solutions or guidance in virtualization.
Conducted highly complex and technical special assignments, devising alternative strategies to accomplish specific objectives.

Data Center Technician | AMAZON WEB SERVICES (AWS), Sterling, VA | December 2017 – June 2018

Performed preventative maintenance on equipment and data network devices within Amazon S3, managing tight spaces, cables, and security enhancements, participating in building projects, and utility checks for optimal functionality.
Monitored the operation of all network processes, collaborating directly with the engineering department to resolve complex problems and distributed computing tasks as needed, while implementing operational excellence and driving process improvement initiatives.
Demonstrated proficient troubleshooting skills and extensive working knowledge of Linux and Windows Operating Systems in x86 or x64 systems, including remotely accessing cloud servers to diagnose and resolve critical or escalated technical issues affecting equipment.
Provided real-time support to clients and colleagues, promptly troubleshooting problems as they arose, and imparting knowledge to other data center personnel on effectively troubleshooting hardware, software, and automation scripts to ensure the smooth execution of routine tasks.

Hardware Build Technician | GREYSTONE IT, Warrenton, VA | September 2016 – December 2017

Managed operational activities to ensure efficient customer support, promptly resolving issues and providing immediate solutions.
Evaluated technology against established standards and recommended solutions to guarantee compatibility with client machines.
Implemented the ServiceNow ticketing system to address client inquiries effectively, collaborating directly with engineers to test and troubleshoot System Center Configuration Manager (SSCM).
Utilized MaaS360 Mobile Device Management to configure client iPad and LG tablets for optimal performance.
Oversaw the deployment of Linux or Microsoft computers at various Greystone locations as required.

General Store Manager/Lead Computer Technician | ROCKIT REPAIRS, Fredericksburg, VA | August 2013 – September 2016

Led business operations, managing workforce dynamics, devising solutions for intricate corporate issues, leveraging data analysis and process enhancement to drive performance advancements, and establishing policies to achieve objectives.
Demonstrated proficiency in administering collaborative customer care services, meticulously addressing technical issues such as antivirus or malware program installations, hard drive reformatting, operating system installations or reinstalls, hardware replacements, and networking operations.